Vulnerability Lookup Professional Services (VLPS) is a program managed by the lead developers of the Vulnerability Lookup Project to offer highly skilled services around Vulnerability Lookup and to support the sustainability of the Vulnerability Lookup ecosystem. This initiative addresses the policy requirements of companies/organizations that need commercial support contracts.

In addition to the best-effort support available through the usual support channels, Vulnerability Lookup Professional Services are designed for companies and organizations that need their issues fast-tracked and prioritized.

Support Contract

We offer an annual support contract for the fast-tracked resolution of 5 issues (6 hours per ticket). This contract includes the prioritized resolution of 5 issues, configuration requests, or fast-tracked bug fixes for the Cerebrate core software or modules maintained by us. Support is provided through our ticket system within business hours. Fast-tracking new/custom features is usually project-based and not included in this support contract, but exceptions can be made based on the complexity of the requested feature. This support contract costs EUR 10.000,00 per year.

Sustainability Support

To support the sustainability of Vulnerability Lookup as an Open Source project, we offer the display of your logo prominently on the Vulnerability Lookup Project website’s supporter section. This type of support costs EUR 15.000,00 per year.

Support Contract & Sustainability Support

To further support Vulnerability Lookup’s sustainability, we offer a combined package that includes the display of your logo on the Vulnerability Lookup Project website’s supporter section, along with the prioritized resolution of 6 issues, configuration requests, or fast-tracked bug fixes for the Vulnerability Lookup core software or modules maintained by us. Support is provided through our ticket system within business hours. Fast-tracking new/custom features is usually project-based and not included in this support contract, but exceptions can be made depending on the complexity. This combined support package costs EUR 21.500,00 per year.

Optional Additional Support Offerings

The following options are available for any holder of an active support contract:

• Advisory, installation, or integration support, remotely (EUR 2.000,00 per 8 hours).
• Development of new and/or custom features (project-based, cost depending on scope).

Contact

For inquiries please contact cps@circl.lu.